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Reviews
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Hannah on May 18, 2021
1 out of 5 starsAfter having waited nearly two months on this item I had to contact the shop since the item hadn’t arrived and no tracking was provided. I was told to “give it more time” due to Covid. After another week or so had passed I reached back out and the owner agreed to remake the item. I sent additional funds to cover shipping via UPS and was looking forward to getting this item fir my newborn daughter when I received a message that the shop owner had had an accident and was refunding my monies. I was thankful to have received a prompt refund but disappointed that I wouldn’t be getting an item that I really wanted.
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Lisa on May 12, 2021
1 out of 5 starsWas told item shipped two separate times. Both times never received. After almost 4 months of waiting requested and received refund. Very disappointed
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Amelia on Apr 17, 2021
3 out of 5 starsTook weeks to arrive with no communication. It finally arrived after i chased twice. it would have been nice to get a note in the package with a thanks for my patience or sorry for delay. Shame as Bunny was sweet when it did actually arrive.
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Dan on Apr 17, 2021
5 out of 5 starsIt is perfect!!! Great quality and exactly as expected!! Thanks !!!!
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Acaso on Apr 8, 2021
5 out of 5 starsLovely! Bought this as a gift for a new born and I think the mom's gonna love it. Took a while to arrive but I was informed and as it's handmade it is totally understandable. Beautifully made and worth the wait. Thank you!
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katemcq on Mar 25, 2021
5 out of 5 starsLovely quality, and seller updated me with dispatch/estimated arrival times along the way. Would happily recommend - thank you!
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Cathy on Mar 20, 2021
5 out of 5 starsThe Handmade Green Knitted Plush Toy Dinosaur is absolutely amazingly beautiful. Very soft! Arrived quickly, and was packaged extremely well. I am very happy with my purchase this toy would make any child very happy! The craftsmanship is amazing, and it is of high quality. I highly recommend this item.❤👍👍🤗
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
To try and ensure your items arrive safely I will dispatch all UK bound parcels via tracked delivery. This delivery option will provide traceability for buyer and seller safety.
For US, Canada, Australia and the Rest Of The World parcels should arrive within 4-5 working days from dispatch.
UK parcels should arrive within 2 working days.
If you would prefer non recorded postage for a better price please contact me before ordering.
Additional policies and FAQs
All toys are made with the finest quality cashmere blended wool as we want to ensure they are extra cuddly.
Privacy
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of a toy, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Dropbox is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact us
For purposes of EU data protection law, I Kathryn Hubbard, am the data controllers of your personal information. If you have any questions or concerns, you may contact us through the Etsy shop Alternately, you may mail us at:
11 Clive Road, Portsmouth, PO1 5JB
More information
Frequently asked questions
Care instructions
The majority of our toys can be machine washed on a delicates/wool setting and then air dried. They can also be hand washed or spot cleaned
Custom and personalised orders
Any of our toys can be customised and be produced in any colour you desire.
Sizing details
Our toys vary in size ranging from around 20-30cm, details are included within the toy description
Gift wrapping and packaging
Gift wrapping options are available on checkout and a gift message can be included, please just include details when placing your order.
Are your toys suitable for babies?
All our toys are CE safety tested and the majority are suitable for babies, please ask if you are unsure at all
Seller details
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